Introduction and Scope

leovaneokueni ("we," "us," or "our") operates personnel management software and financial services for Australian businesses. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website at leovaneokueni.com or use our services.

We're committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme. This policy applies to all personal information we collect through our website, software platforms, customer interactions, and business operations.

Information We Collect

Personal Information Collected Directly

When you interact with leovaneokueni, we may collect the following types of personal information:

• Contact details including name, email address, phone number, and business address
• Company information such as business name, ABN, industry type, and employee count
• Professional details including job title, department, and work responsibilities
• Financial information necessary for payroll processing and compliance reporting
• Account credentials and authentication information for secure system access
• Communication records from emails, calls, and support interactions

Information Collected Automatically

Our systems automatically collect certain technical information when you use our services:

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, features accessed, and time spent in our software
• Location data based on IP address for compliance and security purposes
• Performance metrics to monitor system reliability and user experience

Third-Party Information

We may receive information about you from business partners, government agencies (such as the ATO for compliance purposes), and other legitimate sources when necessary for providing our services.

How We Use Your Information

leovaneokueni uses your personal information for specific business purposes related to personnel management and financial services:

We do not use your personal information for automated decision-making without human involvement. Any processing that significantly affects you will include appropriate human oversight and appeal processes.

Information Sharing and Disclosure

When We Share Information

leovaneokueni may share your personal information in limited circumstances:

• With government agencies including the ATO, Fair Work Commission, and ASIC when required by Australian law
• With trusted service providers who help us deliver our services, such as cloud hosting providers and payment processors
• With professional advisors including lawyers, accountants, and auditors bound by confidentiality obligations
• In case of business restructuring, merger, or acquisition where information transfer is necessary
• When we have your explicit consent for specific sharing purposes
• To protect our rights, property, or safety, or that of our users, where legally permitted

Third-Party Service Providers

We work with carefully selected third-party providers who assist with our operations. These providers are contractually bound to protect your information and may only use it for the specific services they provide to us. Key categories include:

• Cloud infrastructure providers for secure data storage and processing
• Payment processors for handling financial transactions
• Communication services for email delivery and customer support
• Analytics providers for website and software performance monitoring

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

Access and Correction

You can request access to the personal information we hold about you. If you find any information is incorrect or outdated, you can ask us to correct it. We'll respond to access requests within 30 days and make corrections promptly when appropriate.

Complaints Process

If you have concerns about how we've handled your personal information, you can lodge a complaint with our Privacy Officer. We'll investigate your complaint and respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly. Note that you'll still receive important service-related communications necessary for your account.

Data Security and Protection

Protecting your personal information is fundamental to our business. We implement multiple layers of security measures:

Technical Safeguards

• 256-bit SSL encryption for data transmission between your device and our servers
• Advanced encryption for data storage using industry-standard algorithms
• Multi-factor authentication for system access and administrative functions
• Regular security updates and vulnerability assessments
• Network monitoring and intrusion detection systems
• Secure backup systems with geographically distributed storage

Organizational Measures

• Staff training on privacy and security best practices
• Access controls limiting who can view personal information
• Regular audits of our privacy and security procedures
• Incident response plans for potential data breaches
• Confidentiality agreements with all employees and contractors

While we implement robust security measures, no system is completely immune to security threats. We continuously monitor and improve our security practices to stay ahead of evolving risks.

Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in this policy and to comply with legal requirements.

Retention Periods

• Customer account information: Retained for the duration of your relationship with us plus 7 years for compliance purposes
• Financial records: Maintained for 7 years as required by Australian taxation and business laws
• Communication records: Kept for 3 years for customer service and dispute resolution purposes
• Marketing data: Deleted within 3 years of last interaction unless you've opted in to ongoing communications
• Technical logs: Typically deleted after 12 months unless needed for security investigations

Deletion Process

When retention periods expire, we securely delete or anonymize personal information. Deletion involves overwriting data multiple times to ensure it cannot be recovered. In some cases, we may retain anonymized statistical data for business analysis purposes.

International Data Transfers

leovaneokueni primarily stores and processes data within Australia using local data centers and service providers. However, some of our trusted service providers may process data outside Australia, including in countries with different privacy laws.

When we transfer personal information overseas, we ensure appropriate safeguards are in place through contractual arrangements that require overseas recipients to handle your information in accordance with Australian privacy standards.

Countries where your data may be processed include the United States (for certain cloud services) and Singapore (for regional data processing). We only work with providers who demonstrate strong privacy and security practices.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and improve our services. Here's what we collect and why:

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, secure areas access, and shopping cart functionality. You cannot disable these cookies without affecting website performance.

Performance Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us identify popular content, detect technical issues, and improve user experience. The information collected is aggregated and anonymous.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being used. However, disabling cookies may affect some website features.

Updates to This Policy

We review and update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and business operations. When we make significant changes, we'll notify you through:

• Email notifications to your registered email address
• Prominent notices on our website and software platforms
• Updates in your account dashboard or user portal

Minor updates may be posted without additional notification. We encourage you to review this policy periodically, especially before providing new personal information or using new features of our services.

Your continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, please contact us to discuss your options or discontinue using our services.